Delete your account

This page is for users of the Surepay app, published by Surepay Technologies. Use it to request deletion of your account and the data associated with it.

How to request deletion

Enter the email address registered on your Surepay account in the form below.
Choose whether to delete your whole account or only specific data, then submit.
We email you to confirm the request came from you. This protects you from someone else closing your account.
Once confirmed, we complete the deletion within 30 days and email you when it is done.

Prefer email? Send your request from your registered address to support@surepayapp.com.

Before you delete

Spend or withdraw any remaining wallet balance. A closed wallet cannot be reopened.
Download or screenshot any receipts you want to keep.
Deletion is permanent. You will lose access to all Surepay services on that account.

Data we delete

Your profile: name, username, email address, phone number and profile photo.
Your password, transaction PIN and biometric sign in settings.
Your facial verification photo.
Saved beneficiaries and notification tokens for your devices.
Your dedicated wallet account number, which is deactivated.

Data we keep, and for how long

Transaction records (amounts, dates, references and the service paid for) and identity verification records (BVN or NIN verification result) are kept for at least five years where Nigerian anti-money-laundering, financial and tax laws require it. They are restricted to compliance use and deleted when that period ends.
Fraud prevention records may be kept for the same period where an account was involved in suspected fraud or a dispute.
Backups are overwritten on a rolling basis within 90 days of deletion.